FAQ

How do I get help during my stay?

You have a dedicated Guest Relationship Manager, who shall be present at the time of your check-in. He/she will be the one-point contact for all your requirements during the duration of your stay with us. In case you need to escalate any matter, the contact details of our Senior Management shall also be provided, along with an escalation matrix, at the time of check-in itself.

How do utilities work?

While water charges are included in the rent, you need to pay for gas, telephone, internet, and electricity consumption on the basis of your actual consumption. For your comfort, we shall pay all the bills on your behalf and seek a reimbursement, based on actuals, subsequently. So, we give you convenience of one-step payment for all your utilities.

How often is the home cleaned?

We provide housekeeping services 6 days a week – only Sunday’s and National Holidays are off for our team. Services are provided between 10:00am and 5:00pm [on a two hour slot basis]. If you have a preferred time, we shall do our best to adhere to it but can’t guarantee compliance. We also do periodic deep cleaning to keep your home in sparkling condition!

When will my security deposit be returned?

Within 15 business days of checkout. We will return your security deposit deducting any wear and tear charges [if applicable].

How will my security deposit be returned?

Your deposit will be returned via your original payment method. There are three exceptions to this:

  • If the payment is made via a bank account and the stay is longer than 90 days, the refund will be made by cheque.

  • If the payment is made via a bank account and have deductions, the refund will be made by cheque.

  • If the payment is made via an international bank account, the refund will be made via a wire transfer (you are responsible for wire transfer fees). In India, this is a long and cumbersome process with permissions required from our Central Bank, hence we would request that this be avoided to the extent possible.

How do I list my property or home on Ahuja Residences?

Ahuja Residences is a, ‘Corporate Housing Management Company’ that owns, leases, operates distinctive guest houses, budget hotels and apartments in Delhi, Gurgaon, Noida, Neemrana, Pune and Bangalore. The owners of the properties earn a guaranteed rent per month during the tenure of the lease. We take care of your home professionally. We design, furnish, and rent it out to our corporate partners for long-term stays. You just have to sit back and enjoy your rental income, while we take care of the rest. To see if your property works for us please write to us at partner@ahujaresidency.com or call us at +91 88000 90228.

Does Ahuja Residences pay a security deposit?

Yes. Despite the fact that we don’t occupy the home but sublet the same to our corporate residents, we pay you a security deposit as per market norms. This would vary from 2 months in Delhi NCR to up to 6 months in other parts of the country.

We ensure that you will receive the house in the same or better condition than when we found it subject to ordinary wear and tear.

What kind of homes does Ahuja Residences look for?

We look for properties (typically without furniture and furnishing) of all shapes and sizes – from one bedroom apartments to 100 apartment’s complexes. Homes with an equivalent proportion of bedrooms to bathrooms, covered parking, electricity back-up are preferred. Households with modular kitchens and bathrooms, good public transport connectivity and allowance for pets are even more favorable.

What maintenance does Ahuja Residences cover?

As in any typical lease, as Lessees we would cover all regular, day-to-day maintenance, repair and service of the household and appliances that are provided. Major maintenance, end-of-life replacement etc. would be the Lessors responsibility.

Where does Ahuja Residences currently operate?

Our areas of operations are in Delhi, Gurgaon, Noida, Neemrana, Pune, Ahmedabad and Bangalore. We are looking forward to further expand our operations in Mumbai, Hyderabad and Chennai soon.

What insurance coverage does Ahuja Residences carry?

Each Ahuja Residences home has three levels of insurance coverage: the owner’s insurance, Ahuja Residences’ ______ commercial liability plan, and required individual resident renter’s insurance.

Who does Ahuja Residences typically rent to?

We usually rent to expats from international companies working in India, but after due screening we could extend our services to other demographics as well.

How does Ahuja Residences screen residents?

Ahuja Residences uses all information available in the public domain, including reports from credit rating agencies to assess the financial stability of prospective occupants.

How long does the average resident stay?

Stay periods could vary widely, from a week to several years depending on the type of accommodation chosen. In some cases, there are minimum stay restrictions from certain condominium complexes that we comply with.

How does Ahuja Residences come up with the price of my rental offer?

Our rental offer would be based on the prevailing market price for the property. We would typically not pay any premiums or ask for discounts below the fair market rental of the property.

What kind of lease do you use and for what term?

Our rental offer would be based on the prevailing market price for the property. We would typically not pay any premiums or ask for discounts below the fair market rental of the property.

Who furnishes the home?

Our design and development team fully furnishes the home with essentials for corporates like working desk areas, HDTVs, bed linens, bathroom and kitchen essentials.

Who pays for utilities?

We take care of all utility payments during our lease term.

Does Ahuja Residences pay home property taxes?

No. Property taxes are to be borne by the owner of the property.

What are the fees for using Ahuja Residences?

We charge an annual fee a month in addition to a 10-day forthcoming period, which covers any repairs or upgrades to be made in future.

Where is Ahuja Residences expanding?

We are looking to expand into Mumbai, Hyderabad and Chennai soon.

Where is Ahuja Residences located and how many employees do you have?

Our headquarters is in DELHI NCR (Gurugram). We have local offices in every city we function. Over 400 employees are on our rolls.

How many homes are in the Ahuja Residences corporate housing network?

We manage over 400 properties for corporate stay in Delhi, Gurgaon, Noida, Neemrana, Pune, Bangalore and Ahmedabad.

Can I schedule a viewing?

In order to maintain the privacy and comfort of our present inhabitants, we need to obtain their permission prior to the viewing. This could take upto 48 hours. We also generally have 1 similar apartment available for viewing at short notice. To schedule a screening, please contact Mr. Aditya Kumar via email aditya.kumar@ahujaresidency.com.

What is the minimum lease length?

This varies across locations, based on short-term regulations placed by home-owner associations. Our minimum duration could be as low as a couple of weeks or as high as 6 months, based on the location. For short stays, starting from one night onwards, please consider our AR Stayz & Suites properties.

Do you offer unfurnished homes?

Yes we do. We have an excellent real estate team that can help you identify and lease an unfurnished home as per your requirements.

How do I book a home with Ahuja Residences?

Feel free to email us at aditya.kumar@ahujaresidency.com with questions or call us at +91-124-7177-445/46 to speak with someone in our team.

What’s required to book?

All applications require contact information, payer’s or lease signatory’s information and total no. of inhabitants (including kids), pet information and a lease signature. Furthermore, you may be asked to provide identity and/or financial information.

The prorated rent for your first month of stay and the security deposit are due to book for stays over 30 days. Rent for your entire stay and the security deposit are due to book for shorter stays.

Do you offer discounts?

We draw discounts into our nightly pricing, so we don’t give any additional discounts. Each listing indicates a monthly seasonal price breakdown.

Can I extend my stay?

Please notify Ahuja Residences immediately if you would like to stay beyond your end date so we don’t book anybody else for those dates. As we book on a ‘first come first serve basis’ you will not be able to extend if we have booked another resident for the dates following your fixed end date. If you are unsure of your end date, ask Ahuja Residences for a flexible lease.

What is tenant verification?

Indian law requires that lessors provide certain information about their tenants to the local police. This is known as “Tenant Verification”. The main requirements are:

  • A government ID, typically a copy of your passport

  • Duly filled Tenant Verification Form

  • Passport, Visa, and FRRO copies [in case of expats]

  • Two Passport size [3.5 X 4.5cms] photographs

This enables us to maintain a safe Ahuja Residences society, combat fraud, and on top of that it’s a one-time thing.

What if my company is signing the lease and/or paying?

Many firms choose to pay the lease or sign it. We suggest setting up an account by a representative of your business and booking on behalf of the customer. Click “Company” in the reservation stream when requested and fill out the data if you already know which house you would like to lease.

How do I let someone book business travel for me?

We suggest setting up an account and booking on behalf of the customer by a representative of your business. Click Apply and pick “Company” from the list. Then fill in the data.

My company is paying for me, how should payment be submitted?

Your business can pay through any of the payment possibilities. We suggest setting up a Ahuja Residences account and paying through our payment gateway by a representative from your business. Please notice that the business will have to be listed on the lease if your business makes the payment directly.

Can my company sign up for Ahuja Residences?

Yes! You will be entitled to flat prices throughout the year, waived security deposit and an account manager. You can sign up at Ahuja Residences for Business and let us know if you’re interested.

What is identity verification?

We require a government ID before booking a house. This enables us to maintain a safe Ahuja Residences society, combat fraud, and on top of that it’s a one-time thing.

How does identity verification work?

You will be required to send a picture of a government ID (driver’s license, passport, etc.) when asked for one. You may also be requested to take a new photo of yourself, which will help us verify that it is actually you reserving a house.

Once we receive the information, our 3rd party verification software will examine whether your photo matches your ID and whether it is valid. If we face any trouble verifying your ID, you may be asked to resubmit your ID verification information and your reservation may be revoked.

You can manage your verification status on your settings page.

You have 2 options for adding your ID:

  • Click a photo using your mobile or computer’s camera
  • Upload an existing photo of your ID

What are acceptable forms of ID?

Only IDs issued by the government are recognized. One of the following kinds of public IDs are recognized depending on which nation or place you are from:

  • Driver’s license
  • Passport
  • National identity card

When will I be asked for an ID?

We might request for an ID while booking a property. You must complete this step-in order to finalize the booking. You can even verify your ID at any time from the bottom of your Settings page.

Who must be credit checked?

All applicants contributing to the lease are required to finish a credit check or provide evidence of  resources. It is not necessary for past inhabitants to send another credit check.

Will the credit check affect my credit?

No. We operate with a trusted Credit Check provider, Experian, who conducts a smooth investigation that does not influence your credit.

What if I am international and do not have US credit?

We welcome global renters with pleasure! If you don’t have US credit, we’ll just need you to share alternative proof of funds. This may be in the form of a redacted bank statement from your current account; your employer’s offer letter; or a latest pay-stub, as well as evidence of identity displaying a corresponding signature.

What are the credit score requirements? What if I don’t meet them?

Our credit score threshold is 650. If your credit check shows that your rating is inadequate below our limit, we will still regard your request with a higher security deposit and/or upfront payment. Your rental can also be guaranteed by a co-signer.

We also accept alternative proof of funds instead of a credit check. This can be in the form of a redacted bank statement from your current account; an offer letter from your employer; or a recent pay-stub, as well as evidence of identity displaying a corresponding signature.

Who should sign the lease?

The person or body responsible for payment must sign the lease. This could be you or your company.

How does a fixed term lease work?

It is pretty easy! You check in on the lease’s start date and check out on the lease’s end date by 11 am. Ask Ahuja Residences for a flexible lease if you are uncertain of your end date.

How does a flexible lease work?

There is no particular end date for a flexible lease. Give us at least 30 days’ notice when you want the lease to stop. For instance, if today is January 1, the earliest your lease could finish is January 31. If you like, you can terminate your rental in the middle of a month. Note that you need to check out the home by 11 am on the end date.

What do I need to pay to book?

For reservations of more than 30 days, the prorated rent for your first month of stay and the security deposit are to be paid before moving into the property. Rent for your full stay, and the security deposit is due to book for stays of less than 30 days.

What is the turnover cleaning fee?

The turnover cleaning charge includes deep cleaning and restocking that takes place before inhabitants move in. To guarantee a spotless move-in for all inhabitants, this cleaning is essential.

What are the payment options?

Payments can be made by bank transfer, cheque, cash or credit card. However, for credit card payments, bank charges of 1.5% for Visa and MasterCard, and 3.5% for American Express would be added to the rent.

If I move in mid-month, is that when I pay my rent each month?

Rental is always due on the 1st of every month, except for the rent that is prorated for the first month and is due before moving in.

How do I pay for utilities?

We pay your electricity, internet, phone bills and gas bills, and then seek a reimbursement. We don’t levy any service fees if payment is made within 7 days of receipt of our reimbursement request. In case payment is delayed, delayed interest would be charged.

Can I pay my own utilities?

We do not allow the transfer of utility accounts to residents for greater efficiency.

What is the House Manual/ Welcome Kit?

At the time of moving in, your Relationship Manager shall provide you with a Welcome Kit/ House Manual, which provides significant data about your stay and the house itself. Information about door codes / keys, Wi-Fi password, parking (if appropriate), mailers, attachments and equipment, contact details and escalation matrix, outsourced laundry charges etc. will be included in the House Manual.

Can I check in early/check out late?

Typically, check-in takes place at 3 pm and check-out at 11 am and no check-in’s happen on Sunday. However, we are happy to make exceptions based on your convenience.

Are overnight visitors allowed?

Visitors are permitted overnight, but with the following limitations. Guests are not permitted for more than 15 successive days or 30 days in a calendar year. If you want to add an occupant to your lease, please email us instantly; if you do not bring a long-term customer to your lease, you will be in violation of the contract. Also, at a specified moment, no more than 2 occupants are permitted per bedroom.

What is the procedure for checking out of my unit?

Kindly let us know when you would like to check-out and our Relationship Manager shall meet you to smoothen the process.

You would need to ensure that:

  • You provide us notice of your vacation as per the time-lines agreed to in the lease deed

  • You Inform us of any damage to the apartment. All damages are charged and payment must be made before check out date

  • You allow our team to conduct the Pre-inspection and an inventory check, prior to final departure date, to ensure that nothing is missing

  • You pay the move out charges to the Condominium as applicable

  • You return all keys, access cards, car parking stickers etc.

  • You have to ensure that all your payments are up-to-date

  • You permit us to show your apartment to prospective tenants with prior intimation.

In case, the move-out is taking place before the contracted period then the rental amount of the remaining lock-in period is payable.

What furniture can I expect?

Your house will be fully equipped with all the furniture detailed in the listing and shown in the pictures online.

Are pets allowed?

Pet strategies differ from property to property. While most of our properties allow pets, it would be advisable to confirm with us before bringing along your pet.

Can I bring my own furniture?

All our units are furnished and furniture is not usually removed or swapped. However, if no harm is done, you can add furniture and take it with you when you leave. If you have a specific application about a specific piece of furniture, we are pleased to hear it and evaluate whether it can be done on a case-by-case basis.

Is smoking allowed?

Yes

Does my unit have Air Conditioning?

Yes, all our units are air-conditioned.

Is parking available?

Most of our units have dedicated parking slots for residents. This could be basement parking or parking in the driveway or street.

Do your homes have Wi-Fi?

All households are equipped with wi-fi connections. You can choose the broadband package you would like (they vary from location to location) and we would have that enabled for you.

What cable package is included if my home comes with cable?

Your home comes with a standard cable package. You are welcome to add on channels/ packages at your own cost.

What is my home equipped with?

General

  • Furniture

  • Art & Decor

  • Broom & Dustpan

  • Iron & Ironing Board

  • Heaters

  • Air conditioners

  • Power Strip & Extension Cord

Bedroom

  • Bedding & Pillowcases

  • Pillows

  • Duvet

  • Hangers

  • Laundry Hamper


Bathroom

  • Towels

  • Hair Dryer

Kitchen

  • Trash Box

  • Utensils & Knives

  • Cutting Boards

  • Pots & Pans

  • Mixing Bowls & Colander

  • Cups, Mugs & Wine Glasses

  • Dishes

  • Dish Drying Rack

  • Toaster

  • Kettle

Do you offer refills during a stay?

No, but the Starter Kit has plenty household, grooming, and cleaning supplies for your visit.

If my home is in a complex with community amenities, do I have access?

Yes! You will have access to these facilities if you lease a house in a Complex with a gym, pool, lounge, etc. Upon check-in, your Relationship Manager shall explain the formalities to be completed to access the common facilities. Please note that the Club and the facilities are mostly chargeable and these are to be borne by the Lessee directly.

Do your homes have a washer/dryer?

There’s a washer/dryer in most households. You also have the option of letting us pick up your laundry from home, clean it, and return it to you (chargeable service).

What is the cancellation policy?

Most of our contracts will have a mutually agreed lock-in period. Typically a 30 day vacation notice can be provided after the expiry of the notice period.

Can I change my reservation?

Changes to your booking will rely on other reservations before and after your lease period. Contact us if you need to create a shift and we will evaluate if we can make it possible.

Can I extend my reservation?

We are pleased to extend your reservation depending on the availability. We lease on a ‘first come first serve basis’. Contact us as quickly as you know you would like an extension—the earlier the better to ensure our calendar remains accessible!

We will be willing to extend your lease only if you have a fixed lease and we have not accommodated someone else for the same dates.

Note that we may have another similar unit accessible for you if your unit is already reserved after your lease end date. Contact us to find a transfer estate for help!